How long are your ship times?
Shipping costs are calculated at check out. Free shipping will apply after you reach $75.00 before taxes within Canada. If applying a promo code, shipping is calculated after the code is applied. We try and get your order out as soon as possible but generally it takes 2-3 business days to process. As soon as your items are packed and ready to leave our warehouse, average ship times are approximately 6 - 9 business days depending on time of year.
We are not responsible for lost or damaged packages via a third party. Please note if a tracking number is provided and shipping confirmation is indicated you will need to follow up directly with the shipping company for instance Canada Post, FedEX, CanPar, Loomis, etc. to initiate a claim. We can assist as needed.
Free pickup at our stores?
Yes, absolutely. We have the option on our website of free curbside pickup at our Oakville, Ontario location. Simply choose that option when checking out. Please allow 2 to 3 business days to process your order. Please see our store hours in Oakville on our "Visit Us" page. We are not open to the public on weekends.
We want you to be completely happy with your purchase. Merchandise purchased online may be returned for a full refund (minus shipping costs) The returns must be authorized by contacting us at our Oakville Head Office during regular business hours and the package must be postmarked within 7 calendar days after delivery of your order. Customers will be responsible for all return shipping/packaging costs of any item(s) even if you received free shipping.
Returns at our retail locations?
We will gladly return your items at our stores if you aren't completely satisfied within 30 days of your purchase with your original receipt. If you have misplaced your receipt we will gladly exchange your items or issue you a gift certificate. We cannot unfortunately return items purchased at other retailers who carry our products. These must be returned at respective stores. Please check their websites for their return policies.
I have allergies. Where can I see your ingredients list?
Please email us at firstname.lastname@example.org for a detailed listing of all of our ingredients or ask in-store. Our sales team is highly knowledgeable regarding all of our products and they will gladly help you with any questions.
What are essential oils? Why do you use these?
Essential oils are the concentrated oils found in plants (leaves, petals, stems, rind and roots). The spray you notice when you peel an orange, the aroma you smell when you press lavender between your fingers are the essential oils of those plants. Essential oils are composed of naturally occurring chemical compounds which have properties (such as antiseptic and anti-fungal).
However, new research is indicating that essential oils can have beneficial effects on moods and even memory! It's common for people to mistake synthetic fragrances with essential oils but once you get on the path of using essential oils in daily life, you'll never go back and your nose will definitely know the difference!